iiG | NOC 24/7 Support
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NOC 24/7 Support

NOC 24/7 Support

21:27 08 December in Support

We are committed to ensuring you receive the best support in the industry, 24/7. In order to do so, we are always available by phone or email. Our dedicated support team is able to work with every carrier, internationally, with experience in all possible procedures. This saves you, our client, time and money, offering faster repairs and a greater availability.

Advantages:

  • notifying you of any changes or planned maintenance
  • providing regular detailed status updates
  • providing feedback within just thirty minutes
  • escalation to sixty minutes if the service is down
  • following up all incidents with a Reason For Outage
  • reviewing all incidents monthly, offering SLA compensation