Service Level Agreements
All of IIG’s services are covered by SLA’s, differing depending on your specific connectivity needs. All services are covered by the usual SLA, with limitations for latency, packet loss and even lead times. We are unique in offering one bespoke SLA which covers all necessary parameters, regardless of the type of technology or number of carriers.
Furthermore, IIG will inform clients of any incident impacting their SLA, rather than using it in the contractual phase as a technical and commercial instrument.
- immediate SLA compensation
- one bespoke SLA for every service
- unbound to a particular service
- SLAs based upon business applications