All of iiGrid’s services are covered by service level agreements. They are all different and dependent on your specific connectivity needs and bespoke to each service. Even still, all services are covered by the usual SLA, with limitations for latency, packet loss and even lead times. We are unique in offering one bespoke SLA which covers all necessary parameters, regardless of the type of technology or number of carriers.
We inform clients of any incident impacting your SLA, rather than using it in the contractual phase as a technical and commercial instrument. This is advantageous to our clients as they can immediately apply for SLA compensation.
We are committed to ensuring you receive the best support in the industry, 24/7.
Our dedicated support team can work with every carrier, internationally, with experience in all possible procedures via phone and email. This saves you, our client, time and money, offering faster repairs and a greater availability.
We also ensure that all clients are notified of any changes or planned maintenance, provide regular detailed status, give feedback within thirty minutes, following up all incidents with a Reason For Outage and reviewing all incidents monthly and offering SLA compensation.
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